Refund policy

Return & Refund Policy

At OVERSTREAM, we believe every purchase should feel like a great find — and if something doesn’t land quite right for you, we get it. Sizing fits differently on everyone, colors can read slightly different across screens, and sometimes a piece just isn’t what you pictured. That’s why we’ve built our return process to be simple, fair, and human — because your satisfaction matters more than anything.

Our Promise to You

We read every return request personally, and we never make you jump through hoops. If we made a mistake — wrong item sent, a defect you didn’t notice, or anything that falls short of what we promised — we’ll take full responsibility. We’ll cover return shipping, offer a full refund or free replacement, and make it right as quickly as we can.

Return Eligibility

  • We accept returns within 30 days of your delivery date.
  • Items should be unworn, unwashed, free of stains or damage, with all original tags and packaging attached. We know you may need to try something on — just please keep it clean and intact if you think you might send it back.
  • For hygiene and safety reasons, intimate apparel, personalized items, and final-sale clearance pieces cannot be returned or exchanged. We always note these clearly on the product page so you know before you buy.

How to Start Your Return

  1. Send us a note at [your support email] with your order number and a quick word about what’s going on. You don’t need a formal reason — just let us know how we can help.
  2. Our team will get back to you within 1–2 business days with next steps and a return address.
  3. Ship your return back with a trackable service, so we can both keep an eye on it.

Refund Details

  • Once we receive and inspect your package, we’ll process your refund within 3–5 business days.
  • Refunds go straight back to your original payment method. Please note your bank may take an extra 3–7 business days to post the amount to your account — this is out of our hands, but we’re happy to help you follow up if needed.
  • Original shipping fees are non-refundable, unless the return is due to our error.

A Note for Our International Customers

We ship all orders globally from our warehouse, and we know international returns can feel like a hassle. If anything is wrong with your order, please reach out first — we’ll always try to find the simplest solution for you, whether that’s a partial refund, a replacement, or guidance on the most affordable return route.

  • Return shipping costs are covered by the customer, unless the return is a result of our mistake.
  • We are unable to accept cash-on-delivery (COD) return shipments.
  • Original import duties, taxes, and customs fees are non-refundable, as these are charged by your local authorities.

If you’re unsure about anything at all — sizing, styling, return timing, anything — just send us a message. We’d much rather talk through it with you than have you walk away disappointed.

Thank you for trusting OVERSTREAM. We truly appreciate you being here.