Terms of service

Welcome to OVERSTREAM. These terms of service outline the rules and guidelines for using our website, shopping with us, and interacting with our brand. We write them clearly, on purpose — no hidden clauses, no fine print you need a lawyer to parse. By browsing our site or placing an order, you agree to these terms. If you have any questions at all before or after you buy, you’re always welcome to reach out.

1. General Information

OVERSTREAM operates the online store at [your store domain]. We design, source, and ship apparel and accessories globally from our fulfillment center. All orders are subject to availability and our right to refuse service for any reason, at our discretion — though we will only ever do so to protect our customers, our team, or the integrity of our brand.

2. Ordering & Payment

  • All prices listed on our store are in US dollars (USD), unless otherwise noted.
  • We accept all major credit cards, PayPal, and other payment methods displayed at checkout. All payments are processed securely.
  • Orders are confirmed once payment is successfully processed. You will receive an order confirmation email shortly after you place your order.
  • For international orders: import duties, taxes, and customs fees are not included in the product price or shipping fee. These charges are determined by your local authorities and are the responsibility of the buyer upon delivery.
  • We reserve the right to cancel any order due to pricing errors, stock discrepancies, or suspected fraudulent activity. If we cancel your order, we will notify you promptly and issue a full refund.

3. Shipping & Delivery

  • We ship worldwide to most countries and regions. Available shipping options, costs, and estimated delivery times are displayed at checkout based on your location.
  • Orders are processed within 1–3 business days (excluding weekends and holidays). Delivery timelines are estimates and begin from the date of shipment, not the date of order.
  • It is your responsibility to provide a complete and accurate shipping address. We cannot be held responsible for lost or delayed packages due to incorrect or incomplete address information provided at checkout.
  • Once your order ships, you will receive a tracking number by email so you can follow its journey.
  • Delivery delays may occur due to customs clearance, weather, carrier disruptions, or other factors outside of our control. We will always assist you in tracking and resolving issues where we can.

4. Returns & Refunds

Our full return and refund policy applies to all orders. For details on eligibility, how to start a return, and refund timelines, please refer to our dedicated Return & Refund Policy page, which is incorporated into these terms by reference. In short: we accept most returns within 30 days of delivery, we handle mistakes on our end fully, and we keep the process as simple as possible.

5. Intellectual Property

All content on the OVERSTREAM website — including product images, descriptions, logos, text, graphics, and design — is the property of OVERSTREAM and is protected by international copyright and trademark laws. You may not copy, reproduce, distribute, or use any of our content for commercial purposes without our explicit written permission. You are welcome to share our products on social media for personal use.

6. User Conduct

When using our website, you agree not to:

  • Violate any applicable laws or regulations
  • Submit false or misleading information
  • Interfere with the security or functionality of the website
  • Reproduce or copy our brand, products, or content without permission We reserve the right to restrict access to our store for users who violate these terms.

7. Disclaimers

  • We make every effort to display product colors, details, and descriptions accurately. However, slight variations may occur due to different screen settings and lighting.
  • Our website is provided on an “as is” basis. We work hard to keep it running smoothly, but we cannot guarantee uninterrupted or error-free access at all times.
  • Nothing in these terms is intended to limit your statutory rights as a consumer.

8. Limitation of Liability

To the fullest extent permitted by law, OVERSTREAM shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability in connection with any order shall not exceed the total amount paid for that order. This does not apply to liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

9. Changes to These Terms

We may update these terms from time to time to reflect changes in our business, legal requirements, or improvements to our service. When we do, we will post the updated version on this page, and the latest version will apply to all orders placed after the update date.

10. Contact Us

If you have any questions about these terms, your order, or anything else, please don’t hesitate to reach out at [your support email]. We typically reply within 1–2 business days, and we’re here to help.

Thank you for being part of OVERSTREAM.